Privacy Policy
This page explains how DTLC Logistics collects, uses and protects your information when you visit our website, request a freight quote or use our shipment services.
Your privacy, on and off the shipment lane.
We only collect the information we need to move your cargo, support your shipments and keep you informed. We never sell your personal data.
- Clear explanation of what data we collect and why.
- Options to access, update or delete your information.
- Security measures to protect shipment and contact data.
1. Who we are
DTLC Logistics ("DTLC", "we", "us" or "our") is an international logistics and freight provider headquartered in Minneapolis, United States. We operate this website and manage related online forms used to request freight quotations, shipment tracking and customer support.
2. Information we collect
2.1 Information you provide to us
We may collect the following types of information when you interact with us:
- Contact details such as your name, company, email address, phone number and job title.
- Shipment information including origin, destination, commodity description, weights, volumes and Incoterms.
- Account and billing details for contracted customers and vendors.
- Any additional information you choose to share in free-text fields or through email/phone communication.
2.2 Information collected automatically
When you visit dtlclogistics.com, we may automatically collect limited technical data such as:
- IP address, browser type, device type and operating system.
- Pages viewed, links clicked and time spent on the website.
- Basic cookie and analytics data used to understand site usage and improve performance.
3. How we use your information
We use your personal information for the following purposes:
- To provide freight quotations, logistics services and shipment tracking updates.
- To manage our business relationship with you or your company.
- To respond to your questions, requests and customer service enquiries.
- To operate, maintain and improve this website and our internal systems.
- To meet legal, regulatory, customs and compliance obligations.
4. Legal bases for processing (where applicable)
Depending on your location, we may rely on one or more of the following legal bases to process your data:
- Performance of a contract (for example, handling your freight booking or quotation).
- Legitimate interests (such as improving our services or preventing fraud).
- Compliance with legal obligations (including customs, tax or accounting requirements).
- Your consent, where required (for certain marketing communications or cookie categories).
5. How we share information
We do not sell your personal data. We may share your information with:
- Carriers, agents, terminals and customs brokers involved in handling your shipment.
- IT, hosting and software providers that support our internal systems and this website.
- Professional advisers (for example, auditors, banks or insurers) where necessary.
- Government authorities, regulators or law enforcement where we are legally required to do so.
6. International transfers
As a logistics provider, we may transfer your information across borders where shipments move between different countries. We take reasonable steps to ensure that data shared with overseas partners is protected in line with applicable privacy laws and contractual safeguards.
7. Data retention
We keep personal data only for as long as necessary to fulfil the purposes described in this policy, including legal, accounting or reporting requirements. Retention periods may vary depending on shipment records, contractual commitments and regulatory obligations.
8. Your privacy rights
Depending on your location, you may have rights such as:
- Access to the personal data we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal data, where applicable.
- Object to or restrict certain types of processing.
- Withdraw consent, where processing is based on consent.
To exercise these rights, please contact us at privacy@dtlclogistics.com. We may ask you to verify your identity before responding.
9. Cookies and analytics
We use cookies and similar technologies to operate this website, remember certain preferences and understand how visitors use our pages. You can adjust your browser settings to refuse some or all cookies, but this may affect site functionality. For more details, please refer to any separate cookie notice if provided.
10. Data security
We implement technical and organisational measures designed to protect personal data from unauthorised access, loss, misuse or disclosure. No method of transmission or storage is completely secure, but we aim to maintain security appropriate to the nature of the data we hold.
11. Third-party websites
Our website may contain links to third-party sites, tools or platforms (such as carriers or tracking services). We are not responsible for the privacy practices of those third parties and encourage you to review their privacy policies before submitting any personal data.
12. Updates to this policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or best practices. The "Last updated" date at the top of this page indicates when the policy was most recently revised. We encourage you to review this page periodically.
13. How to contact us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us using the details below:
DTLC Logistics
Minneapolis, United States
Email: privacy@dtlclogistics.com